NHS complaints system criticised

The NHS complaints process needs a 'complete overhaul' as it is simply too difficult for patients to understand, claim members of the cross-party Commons health select committee. They say

NHS culture is too often defensive and the service remains to be persuaded to adopt a more open culture'

Well, quite.

They called on ministers to carry out an immediate review of the way trusts handle complaints from patients.

The number of complaints about the NHS is rising and tops one million a year.